FAQ
What should I do with the meeting Portal?
Bookmark or save the Portal home page to your computer’s desktop as a shortcut
(Portal home page URL: pilot.easyconnecthdportal.com)
What should I do with recurring meetings I have scheduled into the future that included the conference call information for the "old" platform I was using?
Recurring meetings that are already scheduled out into the future which use the old “bridge lines” will need to be modified to include the invitation info for the EasyConnect HD meeting room you have now reserved in Outlook as a Resource.
How do I go about organizing / scheduling meetings using EasyConnect HD meeting rooms?
For all your conference calls and video meetings, please reserve an EasyConnect HD meeting room as a Resource in Outlook. You will want to copy and paste the meeting invitation from the Portal for that meeting room to include in the invitations that you email to participants. (see the User Guide for more information)
How do I know my computer is set up?
Click the User Guides button above and then click on the computer set up guide
How do I get my smartphone or tablet set up?
Click the User Guides button above and then click on the smartphone or tablet set up guide
Where can I get more training?
Click the link below to sign up for an EasyConnect HD training session
https://calendly.com/easyconnecthd/easyconnecthd-training-nat/
Where can I get support?
If you need technical assistance please contact EasyConnect HD Support at [email protected] or call (414) 216-3366
Can I use EasyConnect HD for audio only calls?
Absolutely! If you want to use audio only simply dial: (646) 558-8656 and then enter the Meeting ID followed by #. The organizer does not need to begin the meeting by computer, they would call in just like a participant would. Participants could still join by computer if they choose to as well.
How many participants can join a meeting?
A total of 300 participants can join a meeting at the same time.